033120_YKMV_A7.pdf



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March 31, 2020 • Page 7
DSS Encourages Use Of Online, Remote
Resources During COVID-19 Situation
PIERRE – The South
Dakota Department of
Social Services (DSS) is
asking the public to make
use of its online resources
instead of going out
and risking exposure to
COVID-19.
“During these unprecedented times, the Department of Social Services is
strongly encouraging the
use of technology to complete some of the things
you would normally do
in person at one of our
offices across the state,”
said DSS Cabinet Secretary Laurie Gill. “For your
safety and for the health
of our staff, please try to
limit your public interactions and take advantage
of the many online capabilities DSS offers.”
The DSS offices in
South Dakota communities will remain closed to
the public from Monday,
March 23, to Friday,
March 27, but Gill said
that doesn’t mean work
isn’t being done.
“DSS has dedicated
staff throughout the
department who have
been and will remain
hard at work to serve our
customer’s needs,” Gill
said. “We will continue to
do the things necessary
to support South Dakota
families during the COVID-19 pandemic including
processing applications
for the Supplemental
Nutrition Assistance Program (SNAP), Medicaid,
the Children’s Health Insurance Program (CHIP),
child care assistance,
and the Low Income Energy Assistance Program
(LIEAP); receiving and
disbursing child support
payments; responding
to reports of child abuse
and neglect; processing
payments for families
and facilities caring for
children; answering questions and concerns; and a
myriad of other essential
functions.”
Child Support
Applications for
child support services
can be obtained on line
at https://dss.sd.gov/
formsandpubs/docs/CS/
SE408CPRAApplicationPacket.pdf.
Customers can go to
Customer Connect http://
customerconnect.sd.gov
or call the Automated
Voice Response system at
1-800-286-9145 to access
payment information.
More information can
be found at https://dss.
sd.gov/childsupport/avrs.
aspx.
In regards to modification of child support
orders, customers can
download the petition for
modification from https://
dss.sd.gov/childsupport/
modifysupportorder.aspx
and don’t need to wait for
DSS to send a hard copy.
Non-custodial parents
can make child support
payments on line by going
to https://apps.sd.gov/
SS17PC02CRD/CreditCard1.aspx.
Economic Assistance
Individuals may apply
for Supplemental Nutrition Assistance Program
(SNAP), Medicaid and the
Children’s Health Insurance Program (CHIP)
via online application at
https://dss.sd.gov/applyonline/.
Individuals may also
apply for the Low Income
Energy Assistance Program (LIEAP) via online
application at https://dss.
sd.gov/formsandpubs/
docs/ENERGY/energyassistanceapplication.pdf.
Applications may also
be printed and mailed or
faxed to the DSS office.
Additional forms and
applications are available
at https://dss.sd.gov/
formsandpubs/. DSS office
mailing address and fax
numbers can be found at
https://dss.sd.gov/findyourlocaloffice/.
Child Care Services
Child care assistance
applications can be found
at https://dss.sd.gov/
childcare/childcareassistance/apply.aspx. Applications may also be
requested via email to
CCS@state.sd.us or by
calling 1-800-227-3020. Applications can be returned
to Child Care Services by
scanning and emailing
to CCS@state.sd.us (no
phone pictures), faxing to
605.773.7294 or mailed to:
Child Care Services, 910 E.
Sioux Avenue, Pierre, SD
57501.
Child Protection Services
Placement providers
and agencies are able to
send requests for payment via email to their
Family Service Specialist
or to the CPS State Office.
If not currently sending
via email, requests for
payment can be mailed
to the local CPS office
in their area. DSS office
mailing address and fax
numbers can be found at
https://dss.sd.gov/findyourlocaloffice/.
Facilities requesting
Central Registry screenings can continue to
send them via email to
DSSCRS@state.sd.usor
TYNDALL MOTORS
through the mail to the
CPS State Office, 700
Governors Dr, Pierre, SD
57501.
To report child abuse
or neglect, please call
877.244.0864. Intake
Specialists will be available from 8 a.m. to 5 p.m.,
Monday through Friday.
If reporting an emergency
situation before 8 a.m.,
after 5 p.m., or on the
weekend, please contact
your local law enforcement.
Medicaid
The following functionalities are available online
at https://dss.sd.gov/
medicaid/providers/ for
Medicaid providers:
· Online professional
claim submission;
· Online appeal submission;
· Claim status look up;
· Eligibility look up;
· Service limit inquiry;
and,
· Remittance advice.
Medicaid recipients
may find and change
their primary care provider online at https://dss.
sd.gov/medicaid/recipients/recipientprograms/
changeforms.aspx.South
Dakota
Medicaid implemented
a new tool that allows
providers and recipients
to submit primary care
provider and Health Home
selection/change forms
online. Providers and
recipients can utilize this
process in lieu of faxing or
emailing the permission
to South Dakota Medicaid.
This process is a secure
process that allows
providers or recipients
to attach a permission
document. Instructions
for how to use this feature
are available at https://
dss.sd.gov/docs/healthhome/HH_PCPSelectionGuide.pdf.
Information about DSS
programs is also available
by calling the Constituent
Liaison at 800.597.1603 or
by emailing to dssinfo@
state.sd.us.
“While our offices may
be closed to public traffic,
please rest assured that
DSS is still providing the
assistance and support
that thousands of South
Dakotans rely on,” Gill
said. “Taking care of
people and helping to
strengthen families is our
highest priority now and
every day.”
DSS staff is working to
respond as quickly as possible, but customers are
advised that minor delays
may be expected.
For a full range of services available from other
state agencies and more
information, visit covid.
sd.gov.
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